Returning Travel Passes due to COVID-19 - NUTH Staff

Friday 14th August

The next cut-off to return your travel pass is midday Friday 14th August.

We have had a number of staff asking about returning travel passes in light of Government advice.  We have been in discussion with our travel pass providers and would like to update you all with the process we will be following for returning passes.  Any updates will be made on this page.

Staff should continue to return passes as per the terms and conditions - but using Royal Mail Recorded Delivery to our office rather than handing in.  Any passes being returned should be received into our office before midday 14th August.

Staff with rail passes should be aware that a cancellation fee will still be charged and this may be £100's.  If you are considering cancelling a rail pass please email [email protected] to discuss.

All passes should be returned to the office via Royal Mail Recorded Delivery​ with a covering note to include: 

  • Name
  • Contact number
  • Payroll number
  • Trust
  • Date pass last used
  • Date posted 

Some specific instructions for returning passes:

  • Metro and Rail Returns - staff should make a note of the last 8 digits of their pass for when you wish to renew/restart your pass
  • NTL Returns - Staff to keep photo card for when you wish to renew/restart your pass
  • Stagecoach, Go NE and Arriva Smart cards - return full pass as normal
  • Arriva m-tickets - email [email protected] with details as per covering note

Passes should be posted to:
Benefits Everyone
Regent Point
Regent Farm Road
Gosforth
NE3 3HD

Please note that all passes are paid for a month in arrears.  If you have any questions regarding this please email [email protected].  We would ask that staff email rather than call.  

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